Study Program for Accommodation Enterprises
On December 4-5 the Karelian Regional Institute of Continuing Professional Education of PetrSU held a two-day long educational program on entertaining, accommodating and catering tourists coming from abroad.
This program is organized in view of the expectations of an increase in incoming tourists due to the 100-year anniversary of the Republic of Karelia as well as in the context of continuity of federal experiment and inclusion of the Republic of Karelia into the list of the region with simplified entry for foreigners with electronic visas starting from 2020.
The program organized under the aegis of the project KA-3004 “Cultural Training and Activation Initiative” financed by the Karelia ENI CBC Program, aimed at developing among students modern skills in efficient implementation and promotion of services for foreign tourists coming to the Republic of Karelia, namely services in safe cultural and event assistance for tourists and guests from Finland.
The program involves 30 attendants representing hotels, tourist camps, and guest houses active (mostly) in the central and southern regions of the Republic of Karelia and over 20 students who study tourism at PetrSU. Among teachers and experts were specialists of active tourist companies, employees of the Directorate for Migration of the Republic of Karelia, other Russian experts who participate in the cross-border projects (project KA-4007 “Kalitka” and KA-9021 “Museums in Focus”) supported by the Karelia ENI Program in the area of tourism and hospitality.
In the two days, the program covered migration registration of foreign citizens residing at hotels and guest houses, catering with consideration to national preferences and food traditions of different peoples, analysis of typical mistakes made by hosts at hotels and tourist camps when accommodating foreign tourists. The program focused on the safety of foreign tourists and the specific character of the organization of cultural and event tourism for guests and tourists.
All participants of the program unanimously noted that the educational events are instrumental in their efforts in the improvement of service quality, as well as confirmed the necessity for continuous education of people engaged in the tourism industry.